Helpful information

Frequently Asked Questions

Straightforward answers to the questions Lodges most often ask about our fully managed website service.

Example Masonic Lodge website design

Clear answers

Everything you need to know.

We have explained each point in plain English. If anything is still unclear, you can request our free information pack at the bottom of this page.

How much does a Lodge website cost?

Our fully managed service costs £20 per month, with no setup fee or hidden charges. Alternatively, you can pay £199 annually instead of £240 and save £41. The advertised price is the total amount payable; Square & Compass Websites is not currently VAT registered, so no VAT is charged.

What pages are included?

Your website can include up to six main pages:

  • Home — Lodge introduction and recruitment
  • About and Lodge History
  • Calendar
  • Officers
  • Where to Find Us
  • Useful Links

If you require additional pages, we will discuss the work and agree any additional cost before starting.

How quickly will my website be built?

Once we have received all the required wording, photographs, Lodge details and logo, your initial website will normally be built within five working days. You will then be able to review and approve it. Following approval, the website will normally go live within three working days.

Will we approve the website before it goes live?

Yes. Your Lodge will be able to review the completed website and request any agreed amendments before it is published.

How quickly are website updates completed?

Ordinary website updates will normally be completed within three working days of receiving the information. Urgent or same-day work may need to be quoted separately.

How many updates are included?

The managed package includes up to five routine update requests each month. These can include changes to meeting dates, officer details, notices, wording and photographs supplied by the Lodge.

Unused update requests do not carry over into the following month. Substantial redesigns, new pages or advanced functionality will be discussed and quoted separately.

Is there a minimum agreement?

Yes. The service has an initial 12-month agreement. Customers paying monthly make 12 monthly payments. After the initial agreement, the service continues on a monthly rolling basis.

Customers paying £199 upfront receive the same 12-month service period.

What happens if our Lodge cancels?

After the initial 12-month agreement, the Lodge can cancel by giving 30 days’ written notice. The website will remain live until the end of the period already paid for, and no further payments will be taken.

The website and domain will then be handed over to the Lodge.

Who owns the website and domain?

If the Lodge pays £199 annually upfront, ownership of the website and domain transfers to the Lodge immediately.

If the Lodge chooses the monthly payment option, ownership transfers after all 12 monthly payments have been made. Until then, the website and domain remain the property of Square & Compass Websites.

Are the domain and email addresses included?

Yes. Domain renewal and three professional email addresses are included for as long as the Lodge remains on the managed plan.

The included addresses can be used for the Secretary, Treasurer and Membership Officer or Lodge Mentor, for example:

  • secretary@yourlodge.co.uk
  • treasurer@yourlodge.co.uk
  • membership@yourlodge.co.uk
  • mentor@yourlodge.co.uk

The Lodge can choose three of these addresses. Additional email addresses are available on request.

If the Lodge leaves the managed service, responsibility for future domain renewal, email and hosting costs transfers to the Lodge.

What work may cost extra?

The following work is not included as a routine monthly update:

  • Substantial website redesigns
  • Creation of multiple new pages
  • New or advanced functionality
  • Members’ areas or online payment systems
  • Large document or photograph migrations
  • Rewriting substantial amounts of new content
  • Urgent same-day work

Any additional work and cost will always be explained and agreed before work begins.

Still have a question?

Request our free information pack and discover how easy it is to give your Lodge a professional online presence.

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